Terms & Conditions
The customer terms for using Fly Logistics booking, tracking, delivery, payment, and support services.
Last updated: May 28, 2026
Service scope
Fly Logistics provides booking, dispatch coordination, shipment tracking, customer support, delivery communication, and related logistics services.
Every booking is subject to route availability, vehicle availability, item eligibility, payment status, and operational review.
Customer responsibilities
Customers must provide accurate pickup details, delivery details, recipient contacts, package descriptions, weight, urgency, and handling notes.
Customers are responsible for lawful packaging and must not submit prohibited, unsafe, restricted, or falsely declared items.
Pricing and payment
Estimated prices may change after operations review if package size, waiting time, route risk, access restrictions, fuel conditions, or service requirements differ from the submitted details.
A shipment may remain pending until payment is confirmed or an approved business billing arrangement is in place.
Tracking and communication
Tracking updates are provided for customer convenience and may change as drivers, dispatchers, and operations teams update the shipment record.
Fly Logistics may contact customers by phone, email, WhatsApp, or in-app notifications for quote, payment, pickup, delivery, and support updates.